DELIVERY TIMES
Delivery times are estimates only.Please make sure you ask any questionsprior to making your purchase.Once an order leaves our warehouse, we are unable to make any changes to your order. Our Customer Service Team can be reached via email at info@routewerks.us. They are available M-F 9am-5pm EST US time. They respond to most inquiries within 24hrs but it may be longer during higher volume times.
TRACKING
Once an order departs our warehouse, Route Werks is unable to make shipping changes. Shipping speed is based on the option selected at checkout and the couriers current processing capabilities. We use the same tracking number we sent you, when your order shipped, to locate your order. Tracking detail varies based on the shipping option selected during checkout. Orders passing through customs continue to see delays due to high shipping volumes. If, after checking your tracking information provided, you still have questions, please reach out to our Customer Service Team at info@routewerks.us.
DUTIES AND TAXES
Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient.
UK Customers: These fees are included in your shipping charges and no additional duties are due upon delivery.
All Other Countries: These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Route Werks will not refund the abandoned order, including shipping charges and fees. We cannot reliably predict what, if any, import duty or tax might be charged. The amount will vary based on the destination country, item(s), and the shipping method. Contact your local Customs Office with any questions you may have.
RETURNS
You can return any product purchased from our web store within 30 days from the date of receipt as long as the item is in new/unused condition and is in its original packaging.
To initiate a return, contact info@routewerks.us to obtain an RA#. Use the following format for the subject line of your email — RETURN: (Order#). A team member will follow up within 48 hours to provide further information.
For items purchased through our crowdfunding campaign, please note that we cannot offer refunds, returns, or exchanges on any items received as Kickstarter rewards.
